Refund policy

At The Crochet Club, all pieces are handmade to order. Each item is carefully created after your purchase is placed, with time, care, and attention to detail.

Because of this, we operate a strict no refunds or returns policy.

1. MADE TO ORDER

All items are made to order, meaning production begins only after your purchase is completed. We do not hold ready-made stock.

By placing an order, you acknowledge and agree that your item will be specially made for you.

2. NO REFUNDS OR RETURNS

Due to the handmade and made-to-order nature of our products:

• We do not accept returns
• We do not offer refunds
• We do not offer exchanges

We kindly ask that you ensure:

• You have selected the correct size
• You have read all product descriptions carefully

before completing your purchase.

3. FAULTY OR DAMAGED ITEMS

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number
• Clear photos of the issue

If approved, we may offer:

• A repair
• A replacement

This will be assessed on a case-by-case basis.

4. SIZING RESPONSIBILITY

We provide size guides to help you choose the correct fit.

As all items are made to order:

• We are not responsible for incorrect sizing choices
• We do not offer refunds or exchanges for sizing issues

5. PRODUCTION TIME

All items are handmade and require a production time of 2–4 weeks before shipping.

This production time begins once your order has been placed.

6. ORDER CANCELLATIONS

Orders cannot be cancelled once production has begun.

If you need to request a cancellation, please contact us as soon as possible after placing your order. We cannot guarantee cancellations will be possible.

7. CONTACT

If you have any questions, please contact us at:
info@thecrochetclub.co.uk