Privacy policy

Last updated: April 29, 2026

The Crochet Club (“we”, “us”, or “our”) operates this website and online store (the “Services”) to provide you with a curated shopping experience. Our store is hosted by Shopify, which enables us to sell our products and services to you.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our Services.

By using our Services, you agree to the collection and use of your information in accordance with this policy.


1. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

Information you provide directly:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login details (if you create an account)
  • Messages you send to us

Order and payment information:

  • Purchase details
  • Payment method (processed securely via Shopify and payment providers — we do not store full card details)

Automatically collected information:

  • IP address
  • Device and browser type
  • Website activity (pages viewed, products clicked, time spent)
  • Cookies and tracking technologies


2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders
  • Provide customer support
  • Communicate with you about your order or account
  • Improve our website and shopping experience
  • Send marketing emails (only if you opt in)
  • Prevent fraud and ensure security
  • Comply with legal obligations


3. MARKETING COMMUNICATIONS

If you subscribe to our emails, we may send you updates, promotions, and product releases.

You can unsubscribe at any time by clicking the “unsubscribe” link in any email.

We do not send marketing messages without your consent.


4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Analyze traffic and improve performance
  • Show relevant advertisements

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.


5. HOW WE SHARE YOUR INFORMATION

We only share your information when necessary, including:

  • Shopify, to power our store
  • Payment providers, to process transactions securely
  • Shipping partners, to deliver your orders
  • Service providers, such as analytics and email platforms
  • Legal authorities, if required by law

We do not sell your personal information.


6. SHOPIFY

Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases, and general applications. For more information, you can review Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy


7. DATA RETENTION

We keep your personal information only as long as necessary to:

  • Fulfill orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes


8. YOUR RIGHTS

Depending on your location (including the UK and EU), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise any of these rights, contact us using the details below.


9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.


10. DATA SECURITY

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.


11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred and processed outside your country, including in countries that may have different data protection laws.


12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.


13. CONTACT US

If you have any questions or would like to exercise your rights, please contact us:

Email: info@thecrochetclub.co.uk
Business Name: The Crochet Club